Excellence In Action Inc., is a minority owned consulting and training company specializing in breakthrough customer service and leadership excellence.

Having a high quality product with a competitive price no longer guarantees market acceptance or success in today’s competitive marketplace. Several leading companies have found that the only way to truly differentiate their organization, and thus achieve a real competitive advantage, is through the consistent delivery of exceptional customer service. In addition, today’s market leaders have gone beyond the traditional external customer focus and turned inward to place an equal value and emphasis on consistently delivering exceptional customer service for their internal customers.

Tom Peters, author of Thriving on Chaos, offers the following formula for business success: “Long-term profit equals revenue from continuously happy customer relationships minus cost.”

Our experience confirms Mr. Peter’s formula and goes further in demonstrating that in order to have satisfied customers, a business must first have satisfied employees who understand the value and difference that consistent delivery of exceptional customer service and leadership excellence can make in an organization. Employees must be appropriately trained, motivated, rewarded, and compensated to encourage them to consistently deliver exceptional customer service. As well, our research shows that the Excellence In Action Inc., breakthrough customer service and leadership excellence philosophy is shared by those businesses that thrive in today’s competitive marketplace. Each of these organizations place a strategic emphasis and value on enhancing revenue by making quality, innovation, and customer service to internal and external customers the tenets of their corporate cultures.

At Excellence In Action Inc., we provide our clients with the means to differentiate themselves and thus achieve a real competitive advantage that produces the benefits of consistent and superior results. Our goal is to teach our clients how to provide a level of customer service and leadership excellence that is so powerful and exceptional in both its delivery and impact, that their customers will have no reason to consider any alternative service provider.

Our track record of performance and success over the past decade is one of which we are very proud. We are committed to work daily and relentlessly to protect our excellent record of performance and credibility with each successive client engagement.

We welcome the opportunity to similarly earn your trust and confidence.

William K. Middlebrooks,
Managing Partner